Bandai Namco Games Support

Customer Support

RSS Feed
Latest Updates
Soul Calibur: Lost Swords announcement
Posted by chaos @BNGA on 23 April 2014 05:19 PM

We received the following announcement from the company in regards to the Soul Calibur: Lost Swords title:

Hello North & South American SoulCalibur Fans,

BANDAI NAMCO Games America Inc. would like to express our appreciation for the excitement and passion that our SoulCalibur fans have displayed for SoulCalibur: Lost Swords.  There is currently a technical issue that has delayed the launch of the game and we have been working through this issue all through last night and today to expedite the launch of SoulCalibur: Lost Swords.

We have discovered that the issue requires a resolution across multiple parties and therefore our efforts to remedy the issue is taking longer than anticipated. Currently we are working feverishly with a key partner to implement a solution in the shortest amount of time possible.

We know that this title has been highly anticipated by all of you and we ask for your patience and understanding as we work to get SoulCalibur: Lost Swords up and running as soon as possible. Thank you!

BANDAI NAMCO Games America Inc.

Read more »

Dark Souls II Server Information
Posted by chaos @NBGA on 01 April 2014 03:24 PM

Thank you for visiting the BANDAI NAMCO Games America's customer support page.

Currently the Dark Souls II (PS3/XB360) servers are working properly. If you are having any trouble connecting please see the information below:

If you are visiting this page due to issues with connecting to the Dark Souls II servers, we recommend checking the information option within Dark Souls II (as it's possible there may be maintenance being performed on the servers and the periods/times for the Dark Souls II server maintenance will be posted there). 

 If you are still having issues with connecting to the Dark Souls II servers, even after trying our suggestions found in our knowledgebase (for summonings/invasions), please send an email to our support mailbox along with your profile/gamertag and a brief description of solutions you may have already tried and one of our representatives will assist you with this.

If you are having trouble with summonings or invasions in Dark Souls II, we recommend visiting our knowledgebase article for Summonings/Invasions as there are several tips/suggestions located there that contain additional information on what might be preventing you from summoning or invading others.

If your account has been blocked/banned from using the Dark Souls II servers please check our article for this: Banned/Blocked Status

Customer Support for regions outside North America

If you are contacting us from a region outside of North America, we recommend checking the following support contact page for the appropriate customer support department for your region/area: Support for Regions outside North America


We hope that the information provided through the links above will help you fix the issue you may be encountering.

BANDAI NAMCO Customer Support Team

Read more »

©2012 - 2014 BANDAI NAMCO Games America Inc. All Rights Reserved

ERROR: This domain name does not match domain registered in the license key file (, allowed domains:,, please change the product path to match the domain under Admin CP > Settings > General Settings
This product will not work properly unless untill that value is changed.

For more information please contact Kayako support at