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Customer Support will be unavailable this upcoming Labor Day Holiday.
Posted by chaos @BNGA on 26 August 2014 06:00 PM

The BANDAI NAMCO Games America's customer support team will be unavailable this September 1, 2014 in observance of the Labor Day Holiday.

The support team will return to our offices the following day September 2, 2014 to answer any contacts that may have come in over the holiday weekend in the order they were received. 

We recommend checking our knowledgebase as many answers to frequently asked questions will be posted there that should help you troubleshoot any issues you may be experiencing with one of our titles.

We appreciate your patience and understanding and hope you have a wonderful holiday weekend.

BANDAI NAMCO Games America Support Team

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Dark Souls II Server Information
Posted by chaos @NBGA on 01 April 2014 03:24 PM

Thank you for visiting the BANDAI NAMCO Games America's customer support page.

If you are having any trouble connecting to the Dark Souls 2 servers please see the information below:

If you are visiting this page due to issues with connecting to the Dark Souls II servers, we recommend checking the information option within Dark Souls II (as it's possible there may be maintenance being performed on the servers and the periods/times for the Dark Souls II server maintenance will be posted there). 

If you are still having issues with connecting to the Dark Souls II servers, even after trying the suggestions found in our knowledgebase (for summonings/invasions), please send an email to our support mailbox along with your profile/gamertag, which system and a brief description of the issue and one of our representatives will assist you with this.

If you are having trouble with summonings or invasions in Dark Souls II, we recommend visiting our knowledgebase article for Summonings/Invasions as there are several tips/suggestions located there that contain additional information on what might be preventing you from summoning or invading others.

If your account has been blocked/banned from using the Dark Souls II servers please check our article for this: Banned/Blocked Status

Customer Support for regions outside North America

If you are contacting us from a region outside of North America, we recommend checking the following support contact page for the appropriate customer support department for your region/area: Support for Regions outside North America


We hope that the information provided through the links above will help you fix the issue you may be encountering.

BANDAI NAMCO Customer Support Team

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